Municipal Support Services Inc.
Last Updated: March 24, 2025
Municipal Support Services Inc. (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website [insert website URL] (the “Website”). This policy complies with applicable Canadian federal and Ontario privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
By using our Website, you agree to the terms of this Privacy Policy. If you do not agree with our practices, please do not use the Website.
1. Information We Collect
We collect limited personal information through our Website solely for the purpose of understanding how visitors interact with our site. The information we collect includes:
- Analytics Data: We use Google Analytics to collect non-identifiable information about your visit, such as your IP address, browser type, device type, pages visited, time spent on the Website, and referral sources. This data is aggregated and anonymized to help us improve our Website’s functionality and user experience.
We do not collect personal information such as your name, email address, or other identifiable details unless you voluntarily provide it (e.g., through a contact form, if applicable).
2. How We Use Your Information
The information we collect is used exclusively for the following purposes:
- To analyze Website usage and performance.
- To improve the design, content, and functionality of our Website.
- To monitor trends and ensure the Website meets the needs of our visitors.
We do not use your information for marketing purposes, profiling, or any other activities beyond Website analytics.
3. Disclosure of Your Information
We do not sell, trade, or otherwise transfer your personal information to third parties, except as described below:
Legal Requirements: We may disclose information if required to do so by law or in response to a valid request from a governmental authority, such as a court order or subpoena.
Google Analytics: We use Google Analytics, a third-party service provided by Google Inc., to process analytics data on our behalf. Google Analytics may store data on servers outside of Canada, subject to Google’s privacy practices (see Google’s Privacy Policy at https://policies.google.com/privacy for more details).
4. Cookies and Tracking Technologies
Our Website uses cookies through Google Analytics to collect analytics data. Cookies are small text files placed on your device to track usage patterns. You can control or disable cookies through your browser settings; however, disabling cookies may limit some Website functionality. For more information on how Google Analytics uses cookies, please refer to Google’s Cookie Usage Policy.
5. Data Storage and Security
We take reasonable measures to protect the information collected through our Website from unauthorized access, use, or disclosure. Analytics data is stored securely by Google Analytics in accordance with their security standards. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. International Data Transfers
As Google Analytics may process and store data on servers located outside of Canada (e.g., in the United States), your information may be subject to the laws of those jurisdictions. We rely on Google’s compliance with applicable privacy laws to ensure your data is handled responsibly.
7. Your Rights
Under PIPEDA and applicable Ontario laws, you have the right to:
- Access the personal information we hold about you (if any).
- Request corrections to inaccurate or incomplete information.
- Withdraw consent to the collection or use of your information (though this may not apply retroactively to analytics data already collected).
Since we only collect anonymized analytics data, we may not have identifiable personal information to provide or correct. However, if you have concerns, please contact us as outlined in Section 10.
8. Third-Party Links
Our Website may contain links to external sites not operated by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing any personal information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy periodically.
10. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Municipal Support Services Inc.
[Insert physical address]
[Insert email address]
[Insert phone number]
For complaints or further inquiries, you may also contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca.